Job Information
Work Experience 0-1 year
City Clifton, Karachi
Department Name Seller Support &
Issue Resolution
Salary 30,000 - 35,000 PKR
About Daraz
Daraz is Asia’s fastest growing online marketplace, offering an
unparalleled shopping experience in Pakistan, Bangladesh, Myanmar, Sri Lanka
and Nepal. Daraz hosts a wide assortment of consumer electronics, fashion and
beauty products, alongside a rapidly growing miscellany of general merchandise.
Daraz privileges the personalization and security of the shoppers’ experience
above all else. Excellent value-for-money, large assortment of original
products, fast delivery and easy returns are Daraz signatures. Daraz offers not
just a retail solution of optimal convenience, it is effecting disruptive
change in the digitization of the region. Daraz is owned by CDC Group – the UK
Government’s Development Finance Institution (DFI) focused on supporting and
developing businesses in Africa and South Asia – as well as the Asia Pacific
Internet Group (APACIG). Our headquarter is located in Karachi, Pakistan.
Who are we looking for?
• Minimum academic qualifications: Bachelors.
• Minimum 6 months Call Center experience with proven track record.
• Excellent written and verbal communication.
• Excellent Soft Skills: Able to handle irate sellers.
• Able to work in shifts.
• Able to use computer soft wares efficiently.
• Minimum 6 months Call Center experience with proven track record.
• Excellent written and verbal communication.
• Excellent Soft Skills: Able to handle irate sellers.
• Able to work in shifts.
• Able to use computer soft wares efficiently.
Job Description
·
Satisfying the sellers on calls by answering their queries and
complaints as per Daraz SOPs.
·
Writing emails, generating complaints as and when required.
·
Meeting the Productivity and Quality KPI as per the assigned
target.
·
Handling irate sellers by using soft skills.
·
Punctuality: Strict adherence to the roster.
·
Learning all the Systems and Processes as and when guided
What we offer
A unique experience in an entrepreneurial, yet structured
environment.
The opportunity to become part of a highly professional and dynamic team working around the world.
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet
ventures.
The chance to work in a fast-moving, challenging but informal work environment with major international projects.
Opportunity for real career advancement in high worldwide visibility project.
The opportunity to become part of a highly professional and dynamic team working around the world.
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet
ventures.
The chance to work in a fast-moving, challenging but informal work environment with major international projects.
Opportunity for real career advancement in high worldwide visibility project.