Customer Services - Outbound
FULL TIME | DARAZ | PAKISTAN
Job Information
Work Experience
0-1 year
City
Karachi Mai Kolachi
Department Name
Customer Services
Salary
20,000 - 25,000 PKR
About Daraz
Daraz.pk is the fastest growing start-up in the country. With multiple locations and a large team, it promises an accelerated run up the learning curve. Regardless of area of expertise, you will have the opportunity to get involved, innovate and collaborate across departments and tackle new challenges in a fluid and dynamic environment. Do you have it in you?
Who are we looking for?
Good in Urdu & English communication and Fluency
Good in customer handling
Good in system handling skills (computer and MS office literacy)
Bachelors Degree
1 year relevant experience
Good in customer handling
Good in system handling skills (computer and MS office literacy)
Bachelors Degree
1 year relevant experience
Job Description
Taking Outbound calls and providing exceptional customer services
Agent need to coordinate with the customer on their complaint
- Escalate customer complaints to internal department and follow up
- Coordinate with customer on their complaints through calls SMS OR emails
- Maintain the Call quality and productivity as per the set target & ensure company compliance
Requirements
A/O Level / Intermediate / Graduate
Previous Call Center / Customer Services Experience
0-1 years of Customer Service Experience
Male / Female
What we offer
A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
• The chance to work in a fast-moving, challenging but informal work environment with major international projects
• Opportunity for real career advancement in high worldwide visibility project
