Hub Coordinator - Daraz Shops (Sindh and Balochistan Region)
FULL TIME | DARAZ | PAKISTAN
Job Information
City Karachi, Sukkur,Larkana, Quetta
Salary 35,000 PKR
Department Name Business Development
About Daraz
Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice – present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.
Who are we looking for?
We need someone who will be multi tasking and his title will be a Hub Coordinator! Different roles he will play are,
1) Customer Service.
2) Marketing (Educating the customer + sell Daraz Products).
3) Educate on Dforce + signups.
4) Work with ops for after sales and more.
Minimum Education: Bachelors
1) Customer Service.
2) Marketing (Educating the customer + sell Daraz Products).
3) Educate on Dforce + signups.
4) Work with ops for after sales and more.
Minimum Education: Bachelors
Job Description
- Satisfying the customers at the store by answering their queries and complaints as per Daraz SOPs.
- Writing emails, generating complaints as and when required.
- Handling irate customers by using soft skills.
- Manage the after sales flow for walk in customers.
- Learning all the Systems and Processes as and when guided.
- Educate the customer on Daraz and all marketing related material.
- Educate the customer on Dforce and all Dforce related marketing.
- Writing emails, generating complaints as and when required.
- Handling irate customers by using soft skills.
- Manage the after sales flow for walk in customers.
- Learning all the Systems and Processes as and when guided.
- Educate the customer on Daraz and all marketing related material.
- Educate the customer on Dforce and all Dforce related marketing.
- Meeting the Productivity and Quality KPI as per target assigned
What we offer
A unique experience in an entrepreneurial, yet structured and fast moving environment.
The opportunity to become part of a highly professional and dynamic team working in South Asia.
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
The chance to work in a fast-moving, challenging but informal work environment with major international projects.
Opportunity for real career advancement in high world wide visibility project.
The opportunity to become part of a highly professional and dynamic team working in South Asia.
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
The chance to work in a fast-moving, challenging but informal work environment with major international projects.
Opportunity for real career advancement in high world wide visibility project.
