United Arab Emirates
SERVICE DESK / SUPPORT DESK OFFICER - 1800020A
Posted Date: 27-Nov-2018
Closing Date: 12-Dec-2018
JOB PURPOSE
Our Employee Value Proposition
With you on board, we can be the world’s most admired air services provider.
Our diverse, global teams have this vision at heart. Every day we’re defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world’s most admired air services provider.
This would be part of a new team that is working on launching an Attractions Marketplace that connects resellers globally to tours, excursions and attractions. The marketplace will provide Attractions with easy and quick access/connectivity to a wide and varied list of trade partners. On the other side, resellers will have a one point of access to book all attractions, introducing them to a wider list of attractions that can be offered to their customers.
1.Job purpose:
- Respond to customer communication regarding software/hardware issues received via phone/email and/or ticketing system. Evaluate nature of the problem; determine the appropriate solution and aid resolve the situation for a user.
- Liaison with other departments to provide updates on current mutual topics/issues, participate in problem solving and development of mutual solutions and improvements.
- Diagnosing hardware and software faults and solve technical and application problems. Either over the phone, via email or in person. There is often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations.
2. Job Accountabilities:
- You will be responsible for maintaining the day to day operations of the system on-going.
- Anticipating problems, spotting opportunities, and designing solutions.
- Systematically address recurring issues by scaling education of the users through training and documentation, and implementing technical solutions. You have to quickly become familiar with the company’s technical systems that are in use. You are capable of explaining technical information to existing or potential users in an easily understood manner.
- Offer ideas for procedures and processes to improve service and user satisfaction.
- Work to identify and resolve complex department issues. Present analyses and reasonable solution clearly and concisely.
- Translate functional requirements to the software developer.
- Identify and escalate situations requiring urgent attention.
- Estimating what is possible, weighing options and indicating limits.
- Coordination between the different departments and keeping the account management ready.
3.Critical Competencies
- Engaging Others
- Providing Direction
- Delivering
- Drive
Our Employee Value Proposition
With you on board, we can be the world’s most admired air services provider.
Our diverse, global teams have this vision at heart. Every day we’re defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish. We can be the world’s most admired air services provider.
This would be part of a new team that is working on launching an Attractions Marketplace that connects resellers globally to tours, excursions and attractions. The marketplace will provide Attractions with easy and quick access/connectivity to a wide and varied list of trade partners. On the other side, resellers will have a one point of access to book all attractions, introducing them to a wider list of attractions that can be offered to their customers.
1.Job purpose:
- Respond to customer communication regarding software/hardware issues received via phone/email and/or ticketing system. Evaluate nature of the problem; determine the appropriate solution and aid resolve the situation for a user.
- Liaison with other departments to provide updates on current mutual topics/issues, participate in problem solving and development of mutual solutions and improvements.
- Diagnosing hardware and software faults and solve technical and application problems. Either over the phone, via email or in person. There is often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations.
2. Job Accountabilities:
- You will be responsible for maintaining the day to day operations of the system on-going.
- Anticipating problems, spotting opportunities, and designing solutions.
- Systematically address recurring issues by scaling education of the users through training and documentation, and implementing technical solutions. You have to quickly become familiar with the company’s technical systems that are in use. You are capable of explaining technical information to existing or potential users in an easily understood manner.
- Offer ideas for procedures and processes to improve service and user satisfaction.
- Work to identify and resolve complex department issues. Present analyses and reasonable solution clearly and concisely.
- Translate functional requirements to the software developer.
- Identify and escalate situations requiring urgent attention.
- Estimating what is possible, weighing options and indicating limits.
- Coordination between the different departments and keeping the account management ready.
3.Critical Competencies
- Engaging Others
- Providing Direction
- Delivering
- Drive
QUALIFICATIONS & EXPERIENCE
Knowledge/Skills: - Work independently, prioritize multiple stakeholders and tasks, and manage time efficiently.The ideal candidate has the ability to clearly document issues and solutions. Learn quickly; be curious and open to look into unknown systems.
- Has a strong feeling of responsibility and knows how to set priorities
- Is hands-on, stress-resistant and has empathy for the client needs
- Is professional in its writing and has an excellent level of English speaking, writing and reading.
Knowledge/Skills: - Work independently, prioritize multiple stakeholders and tasks, and manage time efficiently.The ideal candidate has the ability to clearly document issues and solutions. Learn quickly; be curious and open to look into unknown systems.
- Has a strong feeling of responsibility and knows how to set priorities
- Is hands-on, stress-resistant and has empathy for the client needs
- Is professional in its writing and has an excellent level of English speaking, writing and reading.
SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66.
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66.
